Product FAQs

  • Yes, we offer full and partial refunds.

    Please enquire for more information about our Refund policy.

  • A refund request can be submitted within a month after the purchase is made.

  • In the case when theproduct and packaging are unopened and undamaged, you areeligiblefor a full refund.

    In the case whenthe packaging has been opened and the product has been used, you areeligiblefor a partial refund.

    In the case when aproduct has been damaged, and the damage is not covered by your warranty, you arenot eligiblefor a refund.

    Please check our Terms of Service to see if you're eligible for a refund.

  • When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

Live Customization FAQs

  • We create live customization experiences for brand activations, corporate events, retail events, agency-led experiences, and premium private celebrations throughout New York City and the greater New York area.

  • We currently offer live embroidery, leather stamping and embossing, and heat-pressed graphics. We can help recommend the best experience based on your event, guest count, merchandise, and goals.

  • We’ll review your event details and reach out to schedule a brief call. After learning more about your event, we’ll prepare a tailored proposal based on your scope.

  • We recommend reaching out as early as possible, particularly for larger activations and peak event dates. We do occasionally accommodate shorter timelines depending on availability.

  • Yes. We can source merchandise for your activation, work with items provided by your team, or help determine the best option based on your event.

  • Pricing varies based on the experience, service hours, guest count, staffing, merchandise, and level of customization. Submit an inquiry with your estimated budget and event details, and we’ll recommend an approach that fits your scope.

  • Our studio is based in Brooklyn, New York, and NYC activations are our primary focus. For select projects, travel may be available. Please include the event location in your inquiry.

  • Yes. We are fully insured and can provide a Certificate of Insurance when required by your venue or organization.