Privacy policy

Privacy Policy

Last updated: September 22, 2026

CatchCatch Creations LLC (“CatchCatch Creations,” “we,” “us,” or “our”) operates the CatchCatch Creations website and related custom-order forms. This Privacy Policy explains what personal information we collect, how we use it, and the limited circumstances in which service providers may process it on our behalf.

Information We Collect

Depending on how you interact with us, we may collect:

  • Contact information, such as your name, email address, mailing address, and telephone number.

  • Custom-order information and other details you submit through our forms.

  • Communications you send to us, including questions and customer-support requests.

  • SMS Information, including your mobile telephone number, SMS opt-in data, and messaging consent.

  • Limited device and website-usage information, such as your IP address, browser type, and information necessary to operate and secure the website.

We do not currently collect or process payment-card information through this website or our custom-order form.

How We Collect Information

We may collect information:

  • Directly from you when you submit a form, contact us, or voluntarily opt in to SMS notifications.

  • Automatically when you visit the website, including limited technical information necessary to operate and secure the website.

  • Through service providers that operate tools on our behalf, such as Shopify for website hosting, Google for form submissions, and messaging providers for requested SMS notifications.

How We Use Information

We use personal information to:

  • Respond to questions and customer-support requests.

  • Review and manage custom-order requests.

  • Communicate with you about an order or request.

  • Send an SMS notification when an order is ready for pickup, but only when you have voluntarily opted in.

  • Operate, maintain, and secure our website and forms.

  • Prevent fraud, misuse, or other unlawful activity.

  • Comply with applicable law and valid legal requests.

We do not use SMS Information for marketing, advertising, targeted advertising, audience building, lead generation, affiliate marketing, or promotional purposes.

SMS Privacy and Non-Sharing

If you voluntarily opt in to receive SMS order notifications, we collect your mobile telephone number and record your messaging consent. We use this information only to send transactional updates about your order, including notifying you when your order is ready for pickup.

Customers receive approximately one SMS message per order. Message and data rates may apply. SMS consent is optional and is not a condition of purchase. Reply STOP to opt out or HELP for assistance.

We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes.

This restriction applies notwithstanding anything else stated in this Privacy Policy.

SMS Information may be processed only by messaging service providers and telecommunications carriers as necessary to deliver and support the SMS messages requested by the customer, or when required by law. Those providers may not use SMS Information for their own marketing, advertising, or promotional purposes.

Consent to receive SMS messages from CatchCatch Creations is specific to CatchCatch Creations and is not transferable to another business, affiliate, or third party.

Service Providers

We use a limited number of service providers to operate our website, forms, and messaging program. These may include:

  • Shopify, which hosts our website.

  • Google, which processes and stores information submitted through our Google Forms.

  • Messaging service providers and telecommunications carriers that deliver requested SMS notifications.

  • Technology and security providers that help us maintain and protect our services.

These providers process information only as necessary to provide the services we use. We do not authorize them to use SMS Information for marketing or promotional purposes.

We do not sell personal information. We do not provide personal information to third parties or affiliates for their own marketing or promotional purposes.

We may disclose information when required by law, in response to valid legal process, to prevent fraud or misuse, to protect our legal rights or the rights of others, or in connection with a business transfer such as a merger or acquisition.

Cookies and Website Technology

Our website host may use cookies and similar technologies that are necessary to operate, secure, and maintain the website. We do not use SMS Information through cookies or similar tracking technologies.

Third-Party Websites

Our website may contain links to websites or services that we do not operate. Their privacy practices are governed by their own privacy policies. This section does not apply to SMS Information collected through our SMS opt-in process.

Data Retention

We retain personal information only for as long as reasonably necessary to manage customer requests, provide requested services, comply with legal obligations, resolve disputes, and enforce our agreements.

SMS Information is retained only as long as reasonably necessary to operate the requested messaging program, maintain consent and opt-out records, and comply with applicable law.

Security

We use reasonable administrative and technical measures to protect personal information. However, no storage or transmission method is completely secure, and we cannot guarantee absolute security.

Your Rights and Choices

Depending on where you live, you may have the right to request access to, correction of, or deletion of personal information we maintain about you.

You may opt out of SMS messages at any time by replying STOP. You may request assistance by replying HELP or emailing catchcatchcreations@gmail.com.

You may submit other privacy requests by emailing catchcatchcreations@gmail.com. We may need to verify your identity before completing a request.

Children’s Privacy

Our website and services are not intended for children under the age of majority in their jurisdiction, and we do not knowingly collect personal information from children. A parent or guardian who believes a child has provided personal information may contact us to request its deletion.

International Processing

Our service providers may process information in countries other than the country where you live. When required, we rely on legally recognized safeguards for such processing.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our practices, services, or legal obligations. We will post the updated policy on this page and revise the “Last updated” date.

Contact Us

For questions about this Privacy Policy or our privacy practices, contact:

CatchCatch Creations LLC
194 Bay 40th Street
Brooklyn, NY 11214
United States
catchcatchcreations@gmail.com