Refund

Custom/Personalized Items. Because many of our products are made to your specifications (e.g., custom embroidery, monograms, personalized text), these items are final sale and not eligible for return, exchange, or cancellation once production has begun, except in the case of defects or as required by applicable law. This exception may limit withdrawal rights for EEA/UK consumers where goods are made to your specifications or clearly personalized. Where required by law, you may have a statutory “cooling‑off” right.

European Union 14 day cooling off period
 Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Non-Custom Items. For all other items that are non-custom, we will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at catchcatchcreations@gmail.com.

Damages and issues
If an item breaks in shipment, we have insured its value up to $100 and you can submit the claim to USPS online to have that insurance amount sent to you as a check in the mail. If you would like more than $100 of insurance please let us know at the time of purchase. Note that when submitting an insurance claim **you MUST** have photos of the item and the box/packaging and you must retain the box/packaging to take to the post office if proof of damage is required. Shipping insurance MAY also require that the customer take the damaged item to a waste yard for disposal and obtain proof of disposal.

Please inspect your order upon reception and contact us within 48 hours if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.